Service & Support
Our Service & Support
Whether your process fluid is drinking water, sulfuric acid, or abrasive slurry—the HBLD series delivers ±0.5% accuracy across all pipe diameters, installation types, and process conditions, and no sensitivity to changes in fluid density, viscosity, or temperature.
Submit a support request →24-hour first response
Remote technical diagnosis
2-year warranty standard
Replacement parts shipped worldwide
Three Types of Support
What we offer — and when each applies
Three distinct support services: before you buy, after you install, and if something ever needs fixing. No overlap, no ambiguity.
Before you buy
Application & Specification Support
We help you confirm that you're specifying the right instrument for your application before you commit to a purchase. This is where we add the most value — a mis-specified meter wastes more time and money than any post-sale issue.
- Fluid compatibility and meter technology selection
- Pipe size, flow range, and connection type confirmation
- Lining & electrode material selection for corrosive media
- Explosion-proof & IP rating verification
- Accuracy class & output signal confirmation
After installation
Application & Specification Support
Installation, commissioning, configuration, and day-to-day operational questions — all handled remotely by the technical team that designed and tested the instrument. Most issues are diagnosed and resolved within one exchange.
- Installation and commissioning guidance
- Parameter configuration and output signal setup
- Troubleshooting incorrect or unstable readings
- Communication protocol setup (4–20mA, Modbus, HART)
- Calibration verification and drift assessment
If something goes wrong
Replacement Parts & Warranty
When a component fails within warranty, we assess the failure remotely and ship the replacement. For most HBYB flowmeters, the key serviceable components — transmitter, electrode assembly, flow tube — are individually replaceable without removing the full meter from the pipe.
- Remote failure assessment and identification
- Replacement transmitter or component shipped to site
- Installation guidance for replacement components
- Spare parts available for all current production instruments
- Warranty claims handled without delays
Seen in Person. Evaluated Up Close. Trusted Worldwide.
Most flowmeter problems don't require someone in the room. long-term partners
The assumption that flowmeter after-sales service means "a technician visits your site" is based on how complex machinery support works. Flowmeters are different. The meter is either correctly specified and installed — in which case it runs for years without intervention — or there is a specific, diagnosable issue that resolves through documentation, configuration, or component replacement.
We handle the same support cases that on-site field service engineers handle — just without the travel cost and the two-week wait for a service visit. Here is how a typical support case moves from problem to resolution.
What we cannot do: send an engineer to your site. What this rarely affects: the outcome. In our experience, over 90% of support cases are fully resolved remotely — the same cases that on-site service engineers would handle with a laptop and a phone call back to the factory.
You describe the problem
Tell us the meter model, the reading behavior, what the process is doing, and when the issue started. A photo of the display and installation is often enough to diagnose the cause before any further steps are needed.
By email, phone, or WhatsApp
We diagnose remotely
Our technical team reviews the information and identifies the most likely cause — incorrect parameter, installation condition, wiring issue, or component failure. Most cases are diagnosed in one exchange. Complex cases may require two or three messages to narrow down.
Typically within 24 hours
We send the solution
The resolution is one of three things: a configuration change you make at the instrument (we send step-by-step instructions and the correct parameter values), an installation correction identified from your photos, or a replacement component shipped to you. We confirm which applies before you take any action.
Documented, specific, actionable
We follow up until it's resolved
We stay on the case until the meter is reading correctly. If the first solution doesn't fully resolve the issue, we continue the diagnosis. A support case is not closed until you confirm the instrument is working as expected.
Case closed only on your confirmation
Response Standards
Specific commitments, not vague promises
Every industrial buyer has received the "we respond within a reasonable timeframe" non-answer. These are specific commitments — the same ones we put in writing on our quotations.
24 hours
First response — guaranteed
Every support inquiry — application question, installation issue, or warranty claim — receives a substantive first response within 24 hours. Not an acknowledgment email. An actual technical response
48 hours
Technical resolution — standard cases
For standard troubleshooting and configuration issues, a complete technical resolution — including specific steps and parameter values — is provided within 48 hours of first contact.
3–5 days
Replacement parts — shipping lead time
Replacement components confirmed for shipment are dispatched within 3–5 business days from warehouse. Express shipping options are available for urgent requirements.
Same day
Documentation delivery
Installation manuals, wiring diagrams, calibration certificates, and technical datasheets are sent the same day they are requested — no account registration or approval process required.
How to reach us: Email info@hbmeter.cc or call +86 152-3780-0315. For urgent technical issues, WhatsApp is also available on the same number. Please include the meter model number and a brief description of the issue in your first message — it helps us give you a specific answer, not a generic one.
Documentation & Resources
Every document you need to install, configure, and operate your meter
All technical documentation for current HBYB instruments is available on request — no registration wall, no waiting period. We send the specific documents for your model by email, typically within the same business day.
If you are evaluating a purchase and need documentation before committing, we send that too. A buyer who understands the instrument before buying makes better decisions — and places fewer support calls afterward.
Seen in Person. Evaluated Up Close. Trusted Worldwide.
What our warranty covers — and how claims work long-term partners
Every HBYB instrument carries a 24-month manufacturer's warranty against defects in materials and workmanship, starting from the confirmed delivery date. Our warranty process is handled directly between you and our technical team — no third-party service intermediary, no complex RMA forms.
24-Month Manufacturer's Warranty
All HBYB instruments · From confirmed delivery date
What is covered
Manufacturing defects in electronic components, sensor elements, electrodes, flow tubes, and transmitters. Instruments that fail to meet their specified accuracy under normal operating conditions within the warranty period.
What is not covered
Physical damage from incorrect installation, operation outside rated pressure or temperature, chemical attack from a medium not specified at the time of order, or normal wear on mechanical components in contact with abrasive media.
How claims work
Email us with your order reference, meter serial number, and a description of the fault. We assess the failure remotely and, if covered, ship a replacement component or unit to you. We do not require you to return the instrument before we ship the replacement for straightforward component failures.
After warranty
Replacement components, transmitters, and electrode assemblies are available for all current-production instruments beyond the warranty period. Contact us with your serial number for a parts quotation. We maintain component stock for at least five years after each model enters production.
Request application support
Tell us what you need, We will respond specifically
Whether you're evaluating a purchase, troubleshooting an installed meter, or requesting documentation — use the form or contact us directly. Include your meter model number if you have one; it helps us give you a useful answer on the first reply.
info@hbmeter.cc · 24-hour response
Phone & WhatsApp
+86 152-3780-0315 · Same number, both channels
Business hours
Monday–Friday, 08:00–18:00 CST (UTC+8)